Shipping

Do you ship internationally?

We ship internationally with the exception of the EU and a few other countries. 

In 2025, The General Product Safety Regulation (GPSR) came into effect which is a set of requrements for brands to sell in the EU. In short, the cost and infrastructure to be compliant is too much for a small business like ours. 

How soon will my order get to me?

Orders ship business days (Monday-Friday) 24-48 hours after being placed. USPS First Class orders generally arrive within 2-5 business days after shipping and International between 7-14 (Fedex International). 

Express 2 Day Shipping (UPS) will arrive 2 days after the order is fulfilled. Express shipping is only for the expedited shipping method, this does not speed up fulfillment time. If you need something shipped out ASAP, please email us and we will see what we can do. 


Keep in mind that we do not process any orders on Saturdays, Sundays, and Holidays and depending on volume, orders placed on Friday may not ship until the following Monday or Tuesday. All goods are shipped from Carlsbad Ca.

How much is shipping?

Shipping to the US is free for all orders over $150 and for all International orders beyond $450. We use USPS First Class or Priority for Domestic shipping and Fedex for International orders. Note that International orders are subject to their own governments Taxes, VAT, and/or duties.

Do I pay import/duties on international orders?

Yes. These are imposed by your country and not something Ornot has any control over.

Warranty

So, do I get a new thing under warranty?

We do our best to fix things anytime there is an issue this way we can give your garment some new life and keep it going instead of going into a landfill.

Help I've Crashed

We understand that this happens from time to time and offer crash assistance in the rare case that you go rubber side up. Just send us an email with a picture of the crashed initem(preferably not the crash photo) and we'll help you out with a discount on a replacement.

What is Ornot's warranty?

Real people make our clothing and sometimes there can be small manufacturing errors. Not to worry, all Ornot products come with a one year warranty protecting against manufacturing defects. If you notice an issue, send us an [send email]